- One of the challenges of creating a sustainable telehealth platform is figuring out what to measure and how to measure it.
While clinical outcomes and changes to provider workflows are on the top of that last, a benchmark often overlooked by new users is patient satisfaction. If the patient isn’t happy with the experience, or his or her concerns aren’t addressed properly, there won’t be a second chance.
In its second annual Telehealth Satisfaction Study, J.D. Power maps out 10 key performance indicators (KPIs) that every provider should take into consideration when using connected health technology. According to the consumer advisory company, the top five KPIs are in use now by at least 69 percent of survey respondents, making them critical to assuring patient satisfaction.